The Story

The client’s SaaS platform needed continuous upgrades and maintenance to ensure seamless performance and innovation. Their goal was to improve platform stability, security, and user experience while integrating new features. They sought a reliable technology partner to maintain the legacy system and enhance its capabilities without disrupting existing functionalities.

The client is a Swedish-based SaaS platform specializing in digital performance monitoring, observability, automated root cause analysis, and advanced data management, helping businesses troubleshoot tech issues and prevent revenue losses.

Lakshmi

Engineering Manager

The challenge

• > Maintaining a legacy SaaS platform while ensuring stability

• > Addressing performance issues, vulnerabilities, and bug fixes

• > Developing new frontend and backend features

• > Integrating backend services provided by other teams

• > Meeting high-value SLAs with quick issue resolution

The solution

A dedicated team of three engineers specializing in frontend and backend development was deployed to enhance the platform. They optimized performance, fixed vulnerabilities, and implemented new features using .NET Framework, JavaScript, Knockout.js, Vue.js, and SQL. The team ensured smooth backend integration and adhered to strict SCRUM methodologies, enabling consistent and efficient delivery.

The outcome

The platform became more secure, stable, and user-friendly with frequent feature releases. The team successfully upgraded deprecated deployment environments and improved system performance, ensuring seamless operation. Their proactive maintenance approach allowed the client to uphold high SLAs and deliver a superior experience to end users.