The Story

The client faced significant challenges in streamlining project management due to the complex task of importing third-party issue types into Jira. Each department had its own unique workflows and custom fields, requiring a tailored approach to handle the integration efficiently.

Our client is a large organization using Jira for project management across multiple departments, seeking a solution to integrate diverse third-party issue types and optimize workflows to enhance operational efficiency.

Yash Pancholi

Technical Lead

The challenge

• > Importing various third-party issue types into Jira

• > Aligning different department workflows and custom fields

• > Managing diverse issue categories for departments like Asset Management, HR, and Sales

The solution

A custom Jira plugin was developed utilizing webhooks and APIs to integrate third-party issue types into Jira. This plugin supported department-specific workflows and custom fields, enabling a seamless experience for each department. The solution leveraged Jira Core, Agile, Jira Service Desk, Confluence, Atlassian Cloud, REST API, JQL Queries, and Java for development.

The outcome

The custom plugin optimized the client’s project management process, enabling efficient handling of third-party issue types and simplifying tasks for each department. Department-specific workflows improved operational alignment, while integration with Confluence and Atlassian Cloud boosted collaboration and communication across teams, resulting in a more efficient and streamlined organization.