The Story

The client wanted to simplify the experience for their customers by building a comprehensive Customer Portal. This portal was designed to reduce the complexity of accessing spare parts, product documentation, and support. Built using a resilient microservices architecture, the goal was to improve user experience and minimize application failures.

Our client is a Sweden-based heat pump manufacturer catering to B2B customers, aiming to simplify processes by providing a unified platform for spare parts, troubleshooting, software files, and customer support.

Amit Jangid

Founder & CTO

The Challenge

• > Increasing demand for spare parts and service partners.

• > Reliance on phone calls for orders, leading to inefficiencies..

• > Lack of awareness about spare parts, their alternatives, and relevant contact points.

• > Extensive manual work and separate software installations.

• > Insufficient communication channels for error handling.

The solution

We integrated the client’s existing manual system with a modern tech stack. This included React.js for the frontend, GraphQL APIs for the backend, and PostgreSQL for data storage. Azure DevOps and Kubernetes ensured seamless integration and scalability. Automated testing with Jest and Cypress achieved 90% test coverage, while error handling was automated through cron jobs and Microsoft Teams’ incoming webhook. We also incorporated Microsoft Clarity for customer insights.

The outcome

The Customer Portal surpassed expectations, onboarding 60% of service partners within the first year, exceeding the 40% target. The portal’s success set the stage for expansion, and the client is now planning to launch the platform in Germany, Finland, and 26 additional countries. The portal’s enhanced user experience gave the client a competitive edge in the market.