Redesigning a Legal Document Platform

The Story

The client’s existing document generation platform faced usability, workflow, and information architecture challenges that limited adoption and slowed internal operations. They engaged FiftyFive to redesign the platform’s UX and build a scalable, consistent design system aligned with modern legal tech standards. A dedicated offshore UI/UX and front-end consulting team collaborated through agile sprints, user testing, and iterative design improvements. The goal was to reduce cognitive load, enhance AI-assisted workflows, and prepare the product for future engineering scalability.

The client is a UK-based legal technology firm specializing in automated document generation, serving businesses that require streamlined, compliant, and user-friendly digital workflows for managing complex legal paperwork.

Amit Jangid

Founder & CTO

Challenges

• > High cognitive friction due to fragmented information architecture and complex interface structures.

• > Inefficient admin workflows with low-affordance input patterns and unclear task hierarchy.

• > Poor visual hierarchy across collaboration states and document lifecycles.

• > Inconsistent microcopy, UI patterns, and interaction models violating established usability heuristics.

• > Weak integration between AI-assisted features and the UI, causing workflow interruptions.

• > Limited progress visibility due to absence of status indicators, wayfinding cues, and navigation logic.

The Solution

• > Rebuilt information architecture using card sorting, hierarchical layouts, and optimized content grouping.

• > Designed customizable admin panels with structured input flows and improved information density.

• > Implemented progressive disclosure in document templates to simplify complex legal inputs.

• > Integrated AI features through contextual microinteractions, guided input prompts, and structured user flows.

• > Developed a scalable atomic design system including components, states, and interaction patterns.

• > Added real-time collaboration indicators, status badges, and document lifecycle progress tracking.

• > Created engineering-ready UI specifications and component libraries to support future frontend development.

The Outcome

The redesigned platform reduced document creation time by 60% and increased user engagement and dwell time by 45%. Administrator efficiency improved significantly through optimized workflows and clearer task structures. Enhanced information scent and streamlined navigation helped users manage complex legal requirements more confidently, resulting in an 85% improvement in System Usability Scale (SUS) scores. The platform is now structurally ready for scalable engineering development, faster feature rollout, and improved customer adoption, directly strengthening the client’s product value and market competitiveness.